PLEASE NOTE: Replacement parts are NOT RETURNABLE once they are used, tested or installed. Over the years, the components and electronics that PetLift uses are often updated or changed by the various parts manufacturers. Not all parts are compatible with all tables. If you need assistance determining which parts you need, please feel free to E-Mail us at firstname.lastname@example.org or give us a call at 888-388-1159. We cannot accept any returns or refunds on parts that have been used or installed on any PetLift Equipment.